Q1: Why is the firm conducting this recall?
A: We are conducting this recall to keep our customers safe and to prevent injuries.

Q2: How is the firm conducting this recall?
A. We are removing the problem products from stores and consumers' homes. We are instructing consumers to safely destroy the product and are providing a full refund upon verification.

Q3: How can I tell if my product is affected by the recall?
A: Please confirm that the brand of your product is "Kingpavonini". Then, locate the Model information on the label of the black storage bag. If the model number is one of the following: BC-CBJ-X, BC-CBJ, BC-LDFS-X, LDFS-SSK, 04-BC-LDFS, or BC-LDFS, your product is affected by the recall and you should discontinue use immediately.

Q4: How do I participate in the recall?
A. You can follow the prompts to destroy the product. The steps are as follows:

1) Remove the bed rail from the bed.

2) Disassemble the upper and lower rails, connecting rails, and support legs (if present).

3) Use a permanent marker to write “RECALLED” on upper and lower rails.

4) Use scissors to cut the black storage bag and straps.

5) Write the buyer’s name on a piece of paper next to the disassembled product.

6) Take a photo of the disassembled parts with the note and upload it online at https://www.kingpavonini.com.cn or send it to our designated email.

Q5: What is the problem with my bed rail?
A. The bed rail has a potential safety hazard.

Q6: My product appears to be okay. Can I continue to use it?
A. No. For your safety, you must stop using the product now. Destroy it following the provided steps to participate in the recall.

Q7: I no longer have the receipt for the product. Can I still return it?
A. Yes. You can still participate in the recall and receive a refund without a receipt by following the destruction and verification process.

Q8: Will I receive a refund for the product?
A. Yes. Once you have completed the destruction steps and we have verified your photo submission, you will receive a full refund for the purchase price of the product.

Q9: How long will it take for me to receive the refund?
A. Please allow 1 weeks from the date we verify your submitted photo. We apologize for any inconvenience this might cause, and we assure you that we are working as quickly as possible to process your refund.

Q10. Will I be able to repair the product myself?

A. No. Do not attempt to repair the product yourself. Please destroy the product as instructed. Once we verify the destruction, you will receive a free replacement or a full refund.